Pathetic Hospital, Very bad service Never Go There
I am writing after my recent bitter experience with services at Fortis Hiranandani Hospital, Vashi. It was on 4th April that my wife was admitted to this hospital due to a severe back muscle tear. She stayed at the hospital for 4 days undergoing recovery and rehabilitation. During the course of stay we encountered the following issues ... 1. The admission process is very slow. The reception area is full of chaos and it takes at least 30 to 45 mins for the admission formalities to be completed.There is no queue system. People just come and ask the desk personnel anything and they respond to that in the middle of registering a patient. 2. TPA counter is totally disorganized. I had to wait for "2 hours" just to get my TPA registered and initial expense calculated. TPA counter is always chaotic. There is no proper queue system for patients to follow. I was shocked that even after I got a queue token, couple of other patients were let through by the staff. (They didn't have queue tokens but claimed they came before me). Please note that, I am not a person to stand and fight in public over these issues and I don't think the staff should expect their customers to be like that. 3. TPA counter did not send the reports to the insurance agent in a timely manner thereby delaying the pre-authorization. I had to follow up several times to check on the status. At one point, TPA counter personnel had the audacity to ask 'ME' to bring the patient file from the nursing station as they were not getting the file in timely manner. Due to this delay and various other reasons, my cashless claim with the insurance company was denied. 4. General cleanliness and maintenance levels have gone down considerably. My wife had taken up a twin sharing room. The bed levers for bringing up the head rest etc. were not in working condition when we checked in. (I fixed it myself as the staff could not figure out how to). The TV was not functional when we checked in. There is only one intercom for both patients in the twin sharing and it was not working properly. The bathroom was not cleaned up when we checked in. We pay a lot or meney for staying in the hospital but what I see is that the services are outdated. You still have CRT TVs. The bed adjustments are all manual whereas many hospitals provide automatic beds. 5. Food quality is really really pathetic. My wife had full diet recommended. The food is totally tasteless and does not even have proper salt or spices. Food from outside is strictly not allowed so patients do not eat properly. This affects their recovery time. My wife had to fight with the dietician to alter the food menu many times. The poha they provided as breakfast seemed of very bad quality. Even fruits they provide only a few pieces of papaya which is of no nutritional value to the patient. The dal is alwasy watery. Most vegetable dishes were not properly cooked. There is no option to have any other food. On one of the days, they provided jeera rice which was prepared in old rice. The staff serving food is not courteous at all. They just come a dump the food on the table like we are prisoners. 6. The cafeteria service is equally bad. We ordered some juice which came like after one hour. Also the cafeteria food is questionable as the ingredients appear to be old which is reheated over and over again. I had pakoda on one of the days and the potato in that seemed spoiled. 7. There is total lack of communication between various departments. When physio dept called our ward for taking the patient back to room, the ward staff took almost 45 mins to arrange wheelchair. 8. To reiterate the above point, on the day of discharge, it took almost 6 hours for the entire process. And that is because of poor communication between departments. Discharge order was given on 8th April in the morning iteself from our ward. But the billing desk never informed me of it. I came to know from the nurse after couple of hours. When I went to reception for discharge, they wanted mail from TPA saying that I will be settling the entire amount through cash (earlier my cashless claim was rejected by insurance company due to some vague reason). That mail took 2 hours to come and that too after I went to TPA counter and "begged" them to send the mail. The person at discharge counter followed up with TPA many times but did not get response from TPA counter. So, this guy tell me to go to TPA counter myself and follow up. I had to wait there 15 - 20 mins to be heard. After mail came, it took another one hour as the billing dept will "re-calculate" my bills. After that, there is some approval which took another 15 - 20 mins. It took 20 mins for me to return the attendant pass/visitor pass. It was atrocious. In general the staff were also very stressed and everone had a very glum look on their faces. There is no streamlined process that is being followed. None of the administrative staff helped or even smiled while providing services. Your computer system is also slow. It takes them at least 10 mins to print a bill??? I can tell you that Fortis is a well known hospital in the area and we regularly go there but over a period of time the services has deteriorated. On the positive side, the doctors are good and nurses are also good. We didn;t have any issues with their professionalism. But, we are very very disappointed with the services as pointed out above.
Horrible.......Fortis Hiranandani, Vashi
I had the misfortune of admitting my husband to Fortis Hiranandani. He was running a high grade fever since evening. When at dawn the temperature crossed 105⁰F we decided to admit him to the nearest hospital which unfortunately is Fortis Hiranandani. And our ordeal began. 1. Emergency: There was no wheelchair available. A patient running a temperature of 105 had to walk all the way, no staff even bothered to come forward to lend a helping hand. 2. One lady doctor (woken up from sleep) came yawning. She sat on a stool, running her hand over her hair, adjusting her clutcher, displaying her pink nail painted fingers. She asked a few basic questions but did not touch the patient for once. All this while the patient was standing, no one allotted him a bed to lie down. 3. The process of canulisation was another sight. They did it with bare hands, without gloves. The caps of the canula were kept on the bed, without a care for infection. They could not find the proper vein & managed to do it after 2 or 3 painful efforts. Blood spilled all over, on my husband’s dress, on the bed sheet & dripped on the floor. When my husband’s colleague, who was accompanying us, shouted the doctor calmly said “aisa hi hota hai”. Before we could tell her anything more she entered her room & slammed the door on our face. 4. Admission: All suites, single rooms, twin sharing rooms were full. They could only provide us a bed in the non AC ward. That was fine BUT the twist is their absurd & illogical rule. In case of up gradation they will charge the upgraded tariff right from the time of admission (that means if they provide you a single room/suite on Day4, you will have to pay the tariff from day1). But in the case of down gradation (say from single room to ward) they will charge you less from the time of down gradation, not from day 1. Either way, they are at profit. 5. The ward was pathetic. We were allotted a twin sharing room at 11am but due to the super- efficient of the staff they could shift the patient only at 5.30pm (after repeated follow ups from our end). 6. Callousness of the staff: My husband was admitted in the early hours of Friday. No fresh dress was given to him till late on Sunday morning. Only when I complained they brought a fresh dress. On Monday they did bring a fresh dress but no fresh towel. And unlike other Fortis hospitals, this one does not provide a personal kit to the patients. 7. The nurses are under-skilled. They are polite & well behaved (no complains about that). They cannot find veins, they do not monitor the drips, it is the patient who has to keep a watch & give them a call once the drip is about to finish. 8. The doctor prescribed multi-vitamin along with saline at the rate of 40ml/hr (that makes 960ml in 24hrs). They continuously went on giving multi vitamins. Every time we asked them how many bottles more, they said it would go on continuously, without bothering to check the doctor’s advice. That is how they finished 1litre in 8hrs. It is when my husband started having palpitation & we raised an alarm that the goof up was brought to light. 9. Billing: Now the most important part. 20 gloves (never seen them getting used), a box of facial tissues & 4-5 glucostrips (my husband did not have a single sugar test) were added in the bill. We had to argue hard to get them to deduct them. The bill also does not show the adjustment of the amount on account of the returned medicines. 10. At the time of handing the discharge summary & medicines, they handed over fresh strips of medicines which we were already having. When we pointed out they said because the final bill has already been settled they cannot refund the money for these medicines. Moreover, after coming home we discovered that the Thrombophob ointment & another strip of medicine (only one pill was used) are missing. 11. We complained all this to the Patient Welfare Officer, who sounded very concerned & apologetic. She promised to look into the matter & get back to us in a couple of days. That day is yet to come. MORAL: Don’t ever admit your loved ones to Fortis Hiranandani.
The name is misleading
In India, Dr.s and medical profession has no ethics. first of all majority of Dr's are not qualifed to be doctors. They buy their degree and then murder people in the pretex of treating the sick. These are the type of Drs and staff mostly in these super profit generating hospitals. These hospital management wants to make as much as profits as possible, here is the formula... 1. Name the hospital as if it belongs to some Big Mega International Brand.. Forits, Appollo ??!! yes not Chatrapati Shivaji Mahraj or Ramodeo Hispital!! 2. Well oiled PR and marketing Camping..Create the brand!! 3. Make the facility look nice and clean and efficient,, Computer.. and show as if its been kept up well.. 4. Hire Cheap staff for operations (Drs who cant make it on their own and less qualified health care professionals.. 5. Maximize on Each patient .as they enter-- show consfusing diagnosis-- since they have all these diagnostic services under their roof.., Run as much as same diagnosis frequently.. 6. Trail and error method of diagnosis.. 7. If you get better.. God helped..you.. If you die.. Sorry we did our best!! 8. http://www.moneycontrol.com/financials/fortishealthcare/balance-sheet/FH The doubled their revenuse in last 3 years!! http://profit.ndtv.com/news/corporates/article-fortis-healthcare-promoters-to-sell-16-5-stake-for-rs-900-crore-report-315198
Not happy with fortis vashi
I had very bad C-SEC delivery experience in Fortis, Doctors had a very easy going approach while complications happened to me after delivery, they delayed responding to the symptoms (severe headache, swelling face and eyes, senstivity to light, deteriorating eyesight) i was developing 2 days after delivery, did not catch my BP rising leading me to a Stroke and i ended up in ICU, doctors still continued making wrong diagnosis and said i need brain surgery immediately, luckily for us we had a friend doctor in the same hospital who went through all my reports and convinced the neurologists that brain surgery was not needed, it was all a big goof up and drama. Had bad experience with anesthologist for C-SEC Dr Veena Kulkarni, spinal anesthesia given to me took affect only on one side of my lower body, then pricked me 3-4 times, finally had to give me general anesthesia. All this pricks caused spinal fluid leakage causing terrible headache. I had a nightmare C-SEC in Fortis Hospital, iam thankful to god that iam alive today since fortis doctor had told my family to start praying to god. My Gynac was Vandana Gawdi, Anesthologist Veena Kulkarni, Neurologist Pawan Ojha.
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